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| abon's Auction Systems Page |
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We here at
Abon strive to achieve superior customer service and continuously seek
improvement and excellence in all areas of our business. We have devised a few guidelines to help us give all our auction customers the best and fastest possible service. Feel free to contact us at anytime if you have any questions regarding anything listed below-or any new ideas you think would help make our auction system better! Our number is 1-419-522-5346. All auction customers will be expected to have read the following prior to the end of their auctions. Abon thanks you for your continued business and support! Our goal is Complete Customer Satisfaction Through Excellence. Abon’s Ebay Auction System Policies 1. We accept Visa, Master Card, Money Orders, Cashier Checks, and personal checks. We hold personal checks for 10 business days. We are not responsible for the safety of cash sent through the mail If you send cash in the mail your auction sale amount will be rounded up to the nearest dollar. 2. Bidders with more than 1 auction must inform Abon of the ending date of the last auction if they want the product held and shipped together. 10 days beyond the end of the 1st auction ALL orders must be finalized. Once you have received your grand total the order can not be changed. Grand Totals will be given within 3 business days of the last auctions end. 3. ALL payments must include AT LEAST one of the following: · Registered ebay email address · EBay auction item ID# Payments received without one of these items or illegible writing of any of these items will be returned to the customer. If we don’t know who you are we can’t send you the product. 4. Sending us your name and mailing information as closely as possible to the end of your auction will greatly expedite your order-and help us get your product out to you as soon as possible. 5. Payments must be received within 10 days of the end of your auction. All orders open beyond 10 days will be cancelled. Customers who are unhappy with their purchase may return the UNOPENED product (with a return authorization number) within 10 days of receiving the product, for a full refund of the purchase price. We cannot pay for return shipping for either domestic or foreign shipments. 6. We do not guarantee or insure any international orders, we will ship international orders but accept absolutely no responsibility for the product once it leaves our building should it become lost or stolen. The post office will not reimburse us for lost orders so we cannot reimburse our customers. Sorry! International customers . We do not falsify custom forms either. Sorry, but the full value of the merchandise must be included on the custom forms, or we are breaking US Laws. Also we cannot be responsible for any product that is lost or damaged as a result of an act of terrorism, as shipping insurance does not cover it. 7. All buyers are to pay actual shipping/handling. (And insurance optional if desired). All coins must be insured to be shipped. Shipping methods are UPS (United Parcel Service) or USPS (United States Postal Service) 8. Any bidders who have not responded to us within 10 days from the end of their auction will be filed with eBay so that we may be reimbursed for our listing fees. We give all our customers 10 days to finalize the auction process. If timely payment does not occur within 10 days from the ending date of the auction(s) we reserve the right to file a non-paying bidder alert with eBay to regain all fees and commissions associated with that item. Once filed, a NPB alert will NOT be retracted unless it was filed mistakenly. If a bidder no longer wants an item and doesn't want an alert filed upon them- an arrangement can be made to personally reimburse us for any listing fees associated with that item. 9. Considering the large number of auctions we are constantly running, we are occasionally out of a product. If we are out of a product we will give you a refund as soon as possible. 10. Customers who leave NEUTRAL or NEGATIVE feedback for us will be blocked. In addition, customers who leave derogatory comments in positive feedback may be blocked as well. 11. All customers may keep winning our auctions as often as they like, but we ask that if you accumulate auctions, please pay every 7 business days. All orders kept under 7 days worth of auctions will be sent out within 7 days. Orders accumulated for more than 7 days can take up to 2 weeks to be shipped. 12. Orders over $300.00 USD must ship to a CONFIRMED ADDRESS if paying by Paypal, or the order must be paid for with Certified Funds, such as a Money Order or Cashier's Check. 13. Abon reserves the right to halt sales to anyone with an outstanding balance of $3000.00 or more. 14. All returns must have a Return Authorization Number. Please contact us about your return, for an authorization number, before you send your items back. A restocking fee of 20% will apply. Happy Bidding!! :) Abon Cards & Coins, Ltd. 115 Park Ave West Mansfield, OH 44902 USA PH 419-522-5346 FAX 419-522-6379 |